Run Time Solutions

Customer Relationship Management e Sales Force Automation per SAP Business One.

The CRM new era: “Intelligent”to analyse and act wherever and whenever. “Social” to interact with one’s own clients even through the most popular social network.

Web CRM One 2.0 is the first Italian product to have obtained the SAP Certification for the integration with SAP Business One. It is a flexible and user friendly solution, allowing the management of your commercial organization, providing your marketing and sales team the tools to improve the productivity, allowing you to find new clients, managing the whole sales process in short time and building profitable relations with one’s own clients through many channels, social network included. Web CRM One 2.0 is based on a Web architecture, to allow its use both in internal environment (internet) and in external one (extranet). It allows you to work wherever you are, both in your office and offsite. You will always have updated information on customers and products thanks to a direct connection with the company database, based on the https protocol, warrantee of the highest security. Web CRM One 2.0 allows the creation of customized research to make various typologies of analysis and provides a dashbord that revolutions your ways to manage business. That makes the Web CRM One 2.0 the first Intelligent & Social Business System for SAP Business One.

Discover all the benefits of Web CRM One 2.0

• Managers and sales managers for keeping under control the activities of their sales force; for monitoring the evolution of business opportunities and for evaluating the fulfilment of the objectives assigned to individual agents, sales persons and / or commercial areas.



• Agents and sales persons for managing all the information relating to customers and leads even when they are offsite; for having an updated situation of their customers by displaying open and expired credits; for monitoring the progress of their trade negotiations from the first contact to the final order; for creating documents online; for planning activities and for monitoring the fulfilment of their business objectives.



• At the marketing team for inserting and managing advertising campaigns webmail and keeping clients and partners up to date with business initiatives, discounts and launch of new products or services.

• Improves communication, making simpler the sharing and the management of company data.



• Allows the improving and developing of sales force and team marketing, thus optimizing the commercial results.



• There is no need of data duplication because it directly interfaces with the company database through a secure connection.



• It is accessible from whichever part of the world through whichever Web browser.



• Completely scalable, allows the continue growing up of the business dimensions and the company needs.



• It allows the tracking of all the activities and relations in most popular Social Network and the sharing of them with the whole commercial team.



• It allows the building of customized lists on any data typology to identify the needed information in a simple and intuitive manner and make immediate actions on it.

• Through a web interface to allow you to work wherever you are, in your office or offsite.



• Through innovative, simple, quick and trustable modalities and functionalities and through a user-friendly interface.



• Assuring the security and privacy of company data, thanks to the use of the https protocol and to the accesses management and visualization of information according to allowed permits.



• Expanding and empowering SAP Business One thanks to the innovations introduced in the first Intelligent & Social Business System.

• Fully Web-based and 100% Java



• Manage secure access and display information according to user permissions



• Portability and scalability due to XML technology



• User-friendly interface



• Fast and reliable thanks to AJAX, JSF, Jasper Report technologies



• All of the major application servers are supported (JBoss, WebSphere, Tomcat)



• Modular architecture (On- Demand solution, database sync)

• Customized research of contacts present in at least one Social Network.



• Visualization of Social profiles, of their conversations and their followers.



• Advanced research of contacts on all Social Network where they are registered.



• Sending messages to Social profiles and saving of the relative activities.



• Sending friendship request messages and saving of the relative activities.



• Authorization request to access to RTS Solcial Media Service.